Refund policy
- Returns Policy
Just Moo aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
8.1 If any Goods you have purchased have faults when they are delivered to you, you should contact Just Moo at justmoosoap@outlook.com as soon as possible and arrange return within 30 days. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
8.2 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Just Moo at justmoosoap@outlook.com as soon as possible and return within 30 days. Just Moo is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
8.3 You have 14 days to return a product if you change your mind. It is your statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 days after the Goods have been delivered. If you change your mind about the goods within this period, please contact Just Moo to exercise your right to cancel before the cancellation period has expired. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Just Moo. You are responsible for paying shipment costs if Goods are returned for this reason. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.